It’s petty. It’s a story of my own battle over a little thing with a 10 billion dollar corporation, filled with inane digressions and ridiculous amounts of wasted time.
Yet I want to scream about it. And I’m starting to realize it’s emblematic of an emerging trend.
It began last April, when I moved in with someone. I contacted BC’s only land line phone company Telus to close my own account, and requested two services: My name, with my room-mate’s number, added to directory listings. And a message on my old phone line saying “this number has been changed to…”
The Telus rep said we’d have to pay a monthly rate for the “extra listing”. It was a rip-off ($1.75 per month to have your name added to a list?), but as a full-time freelancer, I need to be accessible.
However, he said, putting a message on my old line redirecting people to my new number was impossible.
But I got such a message the last time I moved, I said.
He explained that moving my phone account was “different” than closing my account and paying to be listed on someone else’s. What this primordial, elemental difference was, he couldn’t convey, but no amount of money could bridge the gap. Indeed, the CRTC had banned it, he said. (The Canadian Radio-Television and Telecommunications Commission is responsible for regulating the telecommunications industry in Canada.)
Incredulous, I asked, “There’s a government regulation forbidding Telus from putting a message like that on my old phone line?” Continue reading “The Telus Commitment to Disservice” »